My appt was with Adam. Then that Noel will be my service tech. This is when it went downhill. Off the batt he was dismissive and rude. I explained my problem and told me I can either drop it off with a wait time or hrs or leave. I tried to explain the situation as the girl their this morning said she would talk to him about getting me a rental since she remembered me. Anyway, he comes back and gets irate. I asked to speak with a manager. Typical trash customer service. Someone who takes no accountability. It made it feel like my service was worth less because I was gay. I ended up getting a rental car.
People like Noel kill businesses. Auto Moto service department. It was great I would tell all my friends recommended them to me. I'm visibly fuming. He tries to make awkward small talk. I pay. I wouldn't be as pissed if this was my only experience like this, but I have taken my vehicle in three times and have had terrible service each time.
The first time they at least gave me a discount for the wait and apologized for the "irregular wait time. Great service. Zac is so helpful. Go somewhere else!! My Pathfinder's transmission has to be replaced altogether, even after costly repairs just six months ago. AutoNation should reduce the cost of this replacement, or at least offer additional warranty coverage at no cost to me. Had a wonderful experience and everyone there was great.
The experience was wonderful. My salesman was nice and respectful. The process didn? Everybody was great. First visit to this location and everyone was absolutely wonderful! Just came for an oil change and Zach checked me in and totally tiik care of my car. I give them a 10 for timeliness, professionalism, friendliness and all around awesomeness!! Great service!! I got my car on time , nice people :- xoxoxoxoxooxox. I had two other dealerships on my list to visit, before making my final decision. However, with the quality of inventory, the knowledge and patience of CM Patel Sales Associate , my husband and I spent all afternoon trying to make a decision on which Vehicle to purchase.
I forgot about going to any other dealership. By the end of the day, my decision was a Murano. However, this process was completed with much ease Shahid made that happen with his expertise and professional attitude. I have a Murano! I have been going to this dealership for years now purchased four cars over that time span. The staff is courteous, professional and wiling to go the extra mile to assist you. I went with my Daughter to purchase a car with yall. I will be a return customer for sure. Many dealers require an appointment- I was able to walk in and get my car serviced in a short period of time.
I had the BEST experience at this dealership. Matt Williams was so helpful and made everything smooth and painless. The shuttle was great. Overall, I'll come here every time my car needs servicing. Excellent service. But wait was rather long. Cost was less then expected so I was happy about that. I arrived about 6 PM to have my car serviced only be told my tires were very bad.
I purchased 2 tires and got an oil change. The Service Agent was very very nice and helpful. They even washed my car. It was a great experience. Thank you. I told them I would take it back to the shop, well the only thing that was wrong was the rubber around the window was not coming up it was folded, all they did was take a thin scraper and unroll the rubber and my windows all worked perfectly!
My thought was had I opted to pay for the service what would they have done since it was only the rubber and a easy fix? Not cool Nissan, not cool! Service was on time, and got me in and out. I bought my car there, and continue to take it back for service. Waiting room is very nice. Coffee, and water available. Good experience. Jonathan my sales person was very professional and he knew the Nissan Product very well.
Every concern or question that I had he answered to put me at ease. Muhammad was the best ever he help me get approve with 0 down hands down best guy ever I had to wait a little but it was worth it i love love love my altima fully loaded.. It was a great experience! Great customer service you are in and out in a jiffy with an appointment or without! Johnathan contains a character in which exhibits outstanding customer service and truly cares for his customers. My service rep, Adam, was very helpful in handling the appointment and everything was done in a timely matter.
Buying the car was a pleasant experience - service, not so much. Entry to the service area is confusing I wound up entering in the exit direction. I was on time for my appointment but had to wait 20 minutes while my assigned service tech, who saw me standing there, was on the phone with a customer. He was chastised by the observing manager, who told him that the rule is "Service before Customers. And I'm obligated to go there for future service which is not close to my home because I'm bound by the service contract I bought at the time of the car purchase.
Will have to remember NOT to be assigned to Zack for the next service appointment! Zach is the guy who I have been dealing with and he is super helpful and patient with me. Everyone seems to be nice and helpful here. ADAM Goodman my advisor is the best! All the employees this far are polite and personable. Always great interaction every time I show up. I normally have a good experience but this time it took about 3 hours for my oil change and I came in earlier than my appointment time. And they did not put my hubcap on correctly and it came off on the interstate.
Calling a customer back after a sale would be a start. I've been a customer of Nissan Marietta for over 10 years. My sales rep has always been Adolf and he's the best. He's super knowledgeable, Super friendly, and super professional. He's not steered me wrong over the years.
Excellent service as always. Thanks Adolf and team. See you again for my next purchase. Helpful, friendly, and competitively priced service. Excellent and Clear Communications from Rachel. She exceeded my expectations. I am servicing my vehicles from more than 10 years, but Rachel was awesome and had a quick solution to all my questions. I had the pleasure of being taken good care of by Rachel in the service center, who volunteered to help me after another associate told me I'd be waiting for over 2.
Rachel kindly assured me that I would only wait at most an hour and was very kind and straightforward in her approach. This was my first time visiting this dealership location, and the place was nice, spacious, and clean. The staff was excellent and they had my vehicle done sooner than expected. I had a recall on my Nissan and Eddie I think that was his name was very helpful and everyone there waiting and working were really friendly.
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Lenny was superb.. Checked on the 'recall' item no Problem , checked out TPS left front but found very small leak in tire and fixed it. New car buyers beware i have a brand new Altima I brought my car in for maintenance under warranty.. So I brought back This place is a warranty scam I talked to autonation Nissan in kennasaw they told me to bring my car in and they will fix it but I called Corporate office and emailed the cheat fake survey to them we will see I had a great experience with Auto Nissan of Marietta.
Mohamed was very helpful and provided great customer service. The other staff are friendly and courteous as well. I would recommend AutoNation to anyone looking to buy a car. Zach Hamby, Service Manager, met all of our requirements in an outstanding manner following our accident on Nov 5, His personal care for me and my family, and the emergency repairs to our car, represents the best of AutoNation Marietta. Many thanks.
Richard in the service department always takes excellent care of me. I had a very pleasant experience when dealing with Richard and Robert on the servicing of my Altima. I have used the Marietta AutoNation since buying my Murano almost 5 years ago. I have always had excellent service with Jason, but he left to move to Colorado, so now I have Zack and he did a great job yesterday getting me in and out in good time as well as inform me about what needs to be done additionally to my car.
Thanks for always taking such good care of me! We purchased my very first car from this Nissan 10 years ago prior to them moving down the street and just last year I purchased a new Murano. They lie, they scam, and you should take your business elsewhere. Instead, I had to call them for updates. Being a woman, and not having my boyfriend with me at the time, I guess he thought I was going to believe that.
He did not want to fill my gas tank back up, and continued to repeatedly lie and tell me the ABS system is was caused the increase in mileage. I was in shock! Needless to say, we will not be returning. And to make matters worse, 2 days after I got my car back the lift gate would not open again. Which of course, this Nissan location failed to recognize.
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He did not replace the needed part, so he knew the lift gate would end up failing again, to which I would need to come back and he would charge me without informing me it was covered under warranty. It was meaningful that he even remembered my daughters name, because he helped us 2 weeks prior when I left the car and when I picked the car up.
Bought a brand new Nissan Titan.
They had to get it from another Auto Nation dealer. Did not come with promised accessories. I drove the new truck out of the dealership and their were existing recalls. Who sends a brand new car out with existing recalls? Also dome light did not work. Also could not get my iPhone voice recognition to work with the Bluetooth.
Took it back a couple of times and the resolution from the inept service department was that iPhones are "tricky" and it would never work. I hear they may become pretty popular. Tried to get Nissan to help. They told me I had to work it out with the dealership. Arvind Serathy, General Manager of the dealership, was no help. He will tell you anything to get you out of his office, but no resolution. Never will buy at Auto Nation and never another Nissan product. Recommend going anywhere but here. We love our van. We had to drive a few hours but it was worth the time.
Duncan was very professional and not pushy so the overall experience was pleasant. We would definitely recommend them for your next vehicle. Duncan was great. I had the best experience as a 1st time buyer ,I'm vry happy with my new Rouge. Just bought my second new car from AutoNation Nissan Marietta. Both times they were courteous, friendly, and extremely helpful.
Service has always been awesome. I paid my car off in November of It was due to be paid off in February of I have not been able to get my GAP refund. I have made a personal trip to the dealership. I emailed the requested information. I have sent follow-up emails and I have called the dealership. The original person is no longer with the company and I cannot get anyone to call me back despite the messages that I have left. Now once again we cannot get them to answer calls. We have the original paperwork which says it is still under warranty. She is pregnant and has to be back in PA by Wednesday for doctors appointments and does not have a car to drive.
After the way we have been treated by AutoNation Ford Marietta, there is no way I would recommend them to anyone. This should have been easy, have warranty, fix car! But I assure you there has been nothing easy about it! Richard is my Service Representative. I have no complaints.
The duration of my service was very quick and smooth. We searched many dealerships to find the car we were looking for. We found exactly what we wanted at Autonation Nissan Marietta. We received great service from the moment we arrived. They were great to work with and we would definitely recommend them. We love our new Nissan Rogue. Kathy was wonderful. She was knowledgeable about the vehicles and if she didn't know she found out.
She was patient with me and very helpful. Kathy never let me feel uneaany about buying a car from here. Jocelyn was wonderful also and very helpful. This was one of the best car buying experiences I've had. Steven was awesome with getting me in an out. My car was clean and ready to g. I always experience the very best service and professionalism at this dealership. I purchased the car here and have had 95 percent of the service performed at the service center. Richard Philadelphia has been my service manager the entire time and is second to none. However, the rest of the staff has been wonderful to deal with and Adam really worked well with me in addition to Richard for my last service order.
For the first time in years I can honestly say I'm very disappointed with this visit. I made an appointment 3 days prior to my trip from New Orleans to Ga and was told I had unused one to one points which was perfect. I got to the dealership and with an appointment still waited 2 hours plus I was told my points were no good anymore. Unfortunately the manager was not present but I will be following up. The service advisor was very professional and keep me updated on my vehicle. My visit with Alan was pleasant, attentive and professional. The Representative was very good at explaining what was wrong with my car an d what he thought should be done The guy at the front desk,KT was very professional.
The overall experience was great. I was in and out in no time at all. I feel that I have found the perfect place to service my car. Service was great! The problem was fixed within the day. My service person Austin was just delight to work with. He was very busy, but I could tell he was trying his best to give me as much attention as he could. He did keep in contact with me to time it would take to get my car completed.
It took a bit longer than what I was told in the beginning, but all and all this was my second time getting my Nissan Rogue serviced here and it was good. I actually bought my Rogue here and Bikal was my sales person, which I have to say I trusted very much and I believe I did get a pretty good deal.
I think I was pressured to buy the extra service contract though, not sure it was worth it, but I will see if it ever needs to be used. I do hope it is because it was quite a bit extra, more than I wanted to pay. Bikal did not sell me the extra package so it was not him with the pressure. Excelent service.
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I was very happy with all the results and facilities. I've been bringing my wife's '14 Juke Nismo RS here for servicing for a little over a year now, and I've been extremely happy with the professionalism of the service department with each visit. Thank you to Adam for answering all of my questions and keeping me informed on upcoming maintenance. I have been sitting at a Nissan Service Center in Tupelo, MS for 4 hours waiting on a fax from this location so that my battery can be replaced and my family can continue our journey home to Marietta.
We've officially been waiting on them for longer than it will take us to get back home. Second Offense: Requested an email and was told they would send it Third Offense: Requested a texted photo of the documentation. I was told, "I'm not good at that. My Advisor Richard was awesome. However, when I went to pick my car up Richard was at lunch. There was only one advisor I did not get his name, he was an older white guy trying to assist all of his customers and Richards all while two other advisors was sitting down doing nothing.
The service manager sat in his office and did not offer nor attempt to come and assist the long line of waiting customers. I went to one of the guys to ask for assistance and he sat staring at the computer. After waiting so long I asked the other guy could he help me. My service rep-Adam was fabulous. He attended to all of my concerns and ensured a loaner while my Xterra was in repair. Adam is first class in his job! Friendly faces! Great Service!
Excellent service! Was really great. I really like the guy who gave me the service. I think Rich, and Jesus, was awesome at hoping me with purchasing my new car. Although, it was almost 10 at night, they never rushed, nor did they kicked me out. Very good place to purchase a car!!!!! The service advisor Richard was very helpful.
I was quoted the correct price for repairs and my car was finished in a timely manner as promised. Very nice experience. Fast and friendly with a great waiting area. I've had my car maintenanced at this dealership a number of times. In the past, I seemed to have a number of small annoyances that made my visit s unpleasant. This is the closest dealer to me, so I continue to go back, reluctantly. I must say, this time, I had a great experience. The service rep that greeted me was pleasant. The gentleman that shared with me other service recommendations was outstanding he won me over and the service rep that checked me out was excellent.
I now have a great feeling about the dealership and service provided. Great staff They listen to your concerns and deliver on their promise. I would give AutoNation five stars. I had a very pleasant experience working with the team there. This way the best car buying experience in my life. A shout put to Mr. Jaime for his courteous service and his patience.
He made it such a pleasurable experience. And a shout out to Mr. Richard Mohammed who got me a great financing deal with Nissan. I will be recommending you to all my family and friends. Thank you for all your help.
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First, let me say that I am beyond satisfied with my purchase and am very grateful I had the pleasure of working with Jesus. I have nothing but great things to say about Jesus Ramirez. He is by far the most patient and genuine car salesman I have ever worked with! First, let me say that I am beyond satisfied with my purchase I love love love my new ride!!
I have nothing but great things to say about him. He went above and beyond and got me in my dream car without breaking the bank!! The service person told me my car would kill me and my family three times.. In one hour vehicle was rwady.
It was a really great experience all the sales people were very nice. I was very please Dealer guy Jaime he takes time to explain to me every thing I want to know. AutoNation Nissan is awesome! CM Patel was my salesman! AutoNation is the same! AutoNation and the people that work there are fantastic and they have your best interest at heart!
I desperately needed a car last Sunday.
I got a car and I love it. I can't complain because I really needed a car that day. It is interesting, however, to read the comments, because I was told that I absolutely could not negotiate on price. I see that others have. Again, I needed a car. I can't imagine being as desperate for a car as I was last Sunday. However, if I am, I will go to Nissan Marietta. If I am not desperate, I will go elsewhere. Amazing customer service! From walking in the front door until we received our keys and drove away. Took my 20 year old daughter in and purchased a Altima.
She totaled it in December. Auto Nation Nissan Marietta got her into a low mileage Altima for a lot lower payment and less than half of that in interest! Tahir and Mr. Bryant were so understanding and worked very hard to get us a deal that left me in tears it was so great. They care about their customers and it truly shows. They have made lifelong customers with our family! He called me on Tuesday morning, explaining the situation. I was instantly relieved at his professionalism, he earned my trust, told me what needed to be replaced. Not only did he have my car fixed right, he earned my trust.
Way to go Jason! I was searching for a , Nissan Rogue Cars. We purchased the car and my wife and I are extremely satisfied with our purchase. Got a great deal and a great finance rate. Got back in my car and drove away. Every time I visit, buying or for service. Had my first oil change and rotate and balance. I was in and out in quickly. Absolutely amazing experience. It made the drive to Marietta absolutely worth it. Not once did we feel like we were being manipulated.
Everyone was above board and honest. This is definitely the way it should work. Thanks to everyone at Marietta Nissan.! I got my car serviced here in January of for the first and last time and I had the worst service experience of my life. I was the first service appointment of the day and had arrived before any other customers for service that day 12 minutes prior to the service department opening up. When the service bay opened, I pulled in and waited for someone to assist me and was ignored by three different staff members all white. Each of the three saw me and acted as if I was invisible.
No one even spoke to me. About 12 minutes after the department opened up, a white lady drove in to the bay and was greeted immediately, checked in and serviced ahead of me. All the while no one has even acknowledged me yet. I emailed and left voicemail messages for both the store and General managers to voice my concern and neither one of them responded back to me. This let me know that they condone this type of treatment at their facility. CM Patel helped me buy a new Titan.
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We went back and forth on price, but never once did I feel pressure to buy nor did I feel like his counter offers were unfair. We ended up agreeing on my offer and not a cent over. Best experience I have ever had buying a car! Thank you so much I love my new Rogue. Like autonation and would refer people to that facility. People are always telling me to go someplace besides the dealer for my service so I can save money. However I truly believe that going to the dealer where the technicians are trained specifically for your vehicle and the parts are guaranteed from the manufacturer has resulted in longevity of my vehicles and that is where the money-saving really shows up.
I started with Nissan of Marietta back in s with my Datsun truck, then I bought a pulsar that due to maintenance lasted over thousand miles and now I am still enjoying my Xterra very much. So for 30 years I have watched these guys improve customer service and add amenities and personnel to assist the service managers. The only tiny complaint I have is the wait. But a hot chocolate and large screen TV with my favorite home makeover show was a big help!
I have to hand it to the service department today, especially Jason. Jason was excellent throughout the whole repair process; the staff on deck this morning was hustling to take care of everyone quickly and pleasantly. The young lady helping had my name, keys, and car pulled up before it was my turn. Good people and easy to do business with Car running good My sales man assist me with this transaction. This place never lets me down Ask for Mark Asare. He is such a nice salesman. Jessica Otwell June 12, Stinson is the salesman that you want to see! Great guy! Find Zach Coach O November 15, Get directions.
You might also like. And always my favorite pancakes. Love the new lattes" Beloved Grace.
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